- I will make every effort to make your headpiece in a timely manner and endeavour to keep you informed of this but cannot be held accountable for delays beyond my control such as mail/shipping service disruptions
- Customers have the right to a full refund of unworn products upon receipt of the product at the studio - cost of return postage will be the responsibility of the customer.
- I reserve the right to withdraw or cancel services if necessary due to unforeseen circumstances but will always strive to honour orders already being processed
- I am not accountable for delays caused by website platform downtime beyond my control
- Customers are accountable for all import tax duties payable in their own country - PLEASE CHECK THESE BEFORE PURCHASE AS THEY MAY BE CONSIDERABLE
- By purchasing, customers are agreeing to pay for the cost of shipping to their destination address. Choosing the incorrect destination postage cost at checkout will generate a Paypal invoice for the outstanding postage cost. Failure pay the full cost of postage within 2 weeks of this invoice will result in the purchase/order being cancelled. I will make every effort to contact the customer via email and/ or Instagram to alert them to this. Overpayment of postage due to selection of the incorrect world zone will be refunded to the customer via Paypal.
- Customers will avoid abusive or intimidating language, hate speech or bullying. All such accounts will be disabled
- All designs and photography is copyright and no commercial use or use of images will be permitted. Designs are the ownership of Kate Thomas of Little Sister Millinery and reproduction or copy of these is unlawful.