Customer Care

Most of my vintage-style hats are available in my shop. I post on instagram frequently so follow me on @littlesistermillinery for new styles and limited editions which sell out fast!  Bespoke orders will take 2-4 weeks to make (to allow for specific materials to be sourced). Ready-to-wear hats and headpieces are usually shipped within 1-2 days.  UK orders usually take less than 48 hours to arrive. Shipping to USA, Australia and New Zealand usually takes up to 4 weeks but can be a lot quicker.  Shipping to Europe is currently not possible for my business - the new regulations which came in April 2025 incur costs that I am not able to take on. I have also stopped shipping to Canada after multiple issues with the postal services there (and courier services cost over £85) 

I use Royal Mail first class tracked (and signed if UK) for all my deliveries.

All hats, headpieces and fascinators are packaged in  new recycled acid-free tissue and a new, 100% recycled sturdy cardboard box for storage.   I try to keep plastic use to a minimum using this for international deliveries only

All UK orders are sent by Royal mail Tracked and Signed - please provide a shipping address where someone is available to sign.

USA, Australia and New Zealand deliveries are Royal Mail Tracked - you will be given a tracking reference on dispatch.

Shipping charges will be given at checkout before payment (please read Terms and Conditions)

Please be aware that import tax applies in some countries and this will need paying my the customer.  Please check rates in your country before ordering as it can be substantial in some areas of the world.

Please get in touch if there are any problems with your order when it arrives. I am happy to provide an exchange or full refund on receipt of the item which must be unworn, with labels and protective tape in place, and in its original packaging.  The delivery cost of any return is non-refundable unless the item is faulty.  To return an item please send to:

Little Sister Millinery,

7, Aldreth Grove,

York,

YO23 1LB

UK

Sometimes colours on computer images vary so if you have an outfit you'd like to match your headpiece to I am happy to send out sinamay or felt swatches for you to match colours.  This is a free service for my customers.

Late spring throughout summer is a busy time in the millinery calendar.  Please order early to avoid disappointment.